TERMS AND CONDITIONS
1. INFORMATION ON US
Movingboom.com is a trading name of Movingboom Limited who are a registered UK company. Movingboom Limited is a company registered in Northern Ireland at Titanic Suites, 55-59 Adelaide Street, Belfast, BT2 8FE under company registration number NI641888.
2.1. Access to our site is on a temporary basis. We have the right to remove the right to access at any time at our discretion. We are not liable if for any reason our site is unavailable at any time.
2.2. On occasion, we may restrict access to our site for registered users. This is our right to do so in line with our membership rules.
2.3. If you are provided with security or login information to access areas within our site, you are required to keep this information confidential. We have the right to disable your account or password if we believe that our site security has been breached and your details are now in the possession of a third party.
3. PROHIBITED USES
Our site can only be used for lawful purposes. You may not use our site:
3.1. In any ways that breach local, national or international laws and jurisdictions.
3.2. In any unlawful or fraudulent activities or any activities of an illegal nature.
3.3.You must not modify any material that you print our download from our site.
4. TERMINATION & SUSPENSION
We have the right to terminate or suspend your account for:
4.1. Failing to complete and jobs you have accepted or been awarded where a deposit is paid.
4.2. Failing to pay a deposit to complete your order once you have awarded a job.
4.3. Posting fake quote requests.
4.4. Bidding on jobs that you have no intention of completing.
4.5. Disclosing your companies contact details outside of our system.
4.6. Posting any offensive or illegal material on our site.
4.7. Any use of obscene or offensive language or insults in feedback.
4.8. Providing any false information when creating an account.
4.9. Submitting fake or fraudulent documents when creating a company account.
4.10. Any general breaches to our terms and conditions.
5. INTELLECTUAL PROPERTY RIGHTS
5.1. We are the owner of all intellectual property on our site. All rights are reserved.
5.2. You must not modify any material that you print our download from our site.
5.3. Our Status as the authors of any material on our site must always be acknowledged if this is used outside of our domain.
5.4. You must not use all or part of any material from our domain without written permission.
6. INFORMATION POSTED ON OUR SITE
6.1. Information on our site should not be relied upon and we take no responsibility for any inaccuracies or errors in the information that we provide.
7.1. Hiring a removal company from Movingboom.com you are entering into a contract and agreement with that company and are liable to the terms set out in that company’s standard terms and conditions and conditional of carriage.
7.2. Movingboom.com is an aggregator of business and is in no way liable for any issues or disputes that may arise between the customer and the removal company.
8.2. Movingboom Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
8.3. Movingboom Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-01-2017.
8.4. We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode
8.5. What we do with the information we gather - We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
9. INTERNAL RECORD KEEPING.
9.1 We may use the information you provide to improve our products and services.
9.2 We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
9.3 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
10.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
1.1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences and granting you access to your admin panel to reduce time having to login.
11.3 A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
11.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
12. CONTROLLING YOUR PERSONAL INFORMATION.
You may choose to restrict the collection or use of your personal information in the following ways:
12.1 Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
12.2 If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
12.3 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
12.4 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to address at top of page.
12.5 If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
13. CONTENT STANDARDS.
Any Contributions to our site must:
13.1 Provide accurate information where they are stating facts.
13.2 Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
13.3. Contain any material which is defamatory of any person.
13.4. Contain any material which is obscene, offensive, or causes any insult.
13.5 Contain any information or material that is illegal or promotes illegal activity.
13.6 Contains or promotes sexually explicit material or violence.
13.7 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
13.8 Infringe any copyright, database right or trademarks.
13.9 Be used to impersonate any person, or to misrepresent identity
14. INFORMATION YOU UPLOAD TO OUR SITE.
Any information that you upload to our site must not:
14.1. Be offensive in any way to users of our website based on race, sex, religion, nationality, disability, sexual orientation or age.
14.2. Be Illegal or promote any illegal activity in any jurisdiction.
14.3. Contain any offensive images or pornography
14.4. Contain any offensive language.
15. LINKING TO OUR SITE.
15.1. You may link to our website, but you must ensure that this is done legally and in a way, that does not harm or damage our brand or reputation. You must not establish a link to suggest any form of association where none exists.
15.2. You may only establish a link to our site from a website or websites that you own.
15.3. We reserve the right to remove permission to link to our site at any time. Any sites that link to us must adhere by our content standards.
15.4. If you wish to make any use of material on our website, please address your request to email@example.com
16. LINKS FROM OUR SITE.
16.1 Our site may contain links from other sources and third party websites. These links are provided for your information only. We have no control over the contents of any linked sites, and accept no responsibility or for any loss or damage that may arise from your use of them.
17.1 The UK courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. We retain the right to bring proceedings against you for breach of any of our terms and conditions in your country of residence or any other relevant country. Any claims that arise as a result of use of our services in line with our terms and conditions shall be governed by and construed in accordance with UK Law.
REGISTERED USER PROVISIONS
18. USE OF THE SITE.
Our Website Operates in The Following Way:
18.1 Customers post quote requests to get real time quotes from removal companies.
18.2 Removal companies receive notification of jobs matched to them by the preferences they set when creating an account.
18.3 Removal companies then submit quotes based on the customers’ requirements. When a quote is submitted by a company and that quote is accepted by the customer, a contract is created. The removal company are contracted to complete the job at the rate agreed, if the customer accepts the offer. (Subject to the correct information being provided by the customer).
18.4 The customer is notified of quotes received from removal companies via our system, and is able to view offer details and accept an offer. Any acceptance of a quote recieved on our plaftorm would be subject to the removals companies terms and conditions after a deposit has been paid to secure the offer.
18.5 If requested by the customer, we will allow our removals partners to contact the customer direct to offer a quotation outside of our platform. Any acceptance of a quote outside of our plaftorm would be subject to the removals companies terms and conditions.
18.5 We can in no way guarantee the time it takes to receive a quote from a removal company.
18.6 We reserve the right to remove posts or access which breaches the Content Standards or our general terms and conditions.
19.1. By registering as a customer or a company on Movingboom.com, you are agreeing to our terms and conditions. Any breach of our terms and conditions, can result in account suspension, account termination or legal action where your actions are deemed to be illegal or harmful to our company and brand.
Any submissions to our site either by customers or companies must abide by the following rules:
20.1 All submission of information must be genuine and relate to a real project. All submissions will be validated.
20.2 Submissions must not contain any content that may be considered illegal in any jurisdiction.
20.3 Submissions must not contain any language that could be considered offensive.
21. RULES FOR REMOVALS COMPANIES.
All companies must abide by the following rules to avoid account suspension or termination:
21.1 All account information and personal details must be correct and up to date on our systems.
21.2 When you are notified of any jobs in your area, any offers you make will be committed if your offer is accepted by the customer.
21.3 Failure to complete a job after your offer is accepted by a customer can lead to account suspension.
21.4 When making an offer to a customer you must clearly outline your terms and conditions which will take effect once the deposit is paid by the customer via our site or when the customer has accepted your offer verbally or in writing as the result of a lead sale.
21.5 You must not deviate from the offer you made to the customer and terms of offer made on our site when dealing with the customer directly.
21.6 Any deviation from the offer you made to the customer once you are dealing direct must be clearly justified and agreed by the customer.
21.7 You are required to leave feedback on every customer that you work with after the job is marked as complete.
22. RULES FOR CUSTOMERS.
All customers must abide by the following rules to avoid account suspension or termination:
22.1 All account information and personal details must be correct and up to date on our systems.
22.2 All quotes requested must be genuine. All quote requests will be checked for authenticity.
22.3 Once you have accepted an offer from a company you are committed to pay a deposit to secure this offer.
22.4 Failure to secure the removal company offer by payment of deposit may lead to account suspension.
22.5 You are required to leave feedback on every company that you hire after the job is marked as complete.
Cancellation terms and conditions are based on which party cancels the order, as follows:
23.1 Cancelling an order after accepting an offer will result in loss of the deposit you have paid. This will be retained by Movingboom Limited.
23.2 Cancelling an order after you have paid the balance or entered into a contract with the removals company, will be subject to that companies terms and conditions.
23.3 By placing a quote and accepting the job, is a contract between your company, the customers and Movingboom Limited.
23.4 Cancelling an accepted job is in breach of your contract with the customer and Movingboom Limited.
23.5 Cancelling a job after accepting will result in a customer deposit refund from Movingboom Limited.
23.6 If a company cancels 3 jobs after accepting, this will breach Movingboom Limited cancellation terms and the companies account will be permanently deleted for breach of contract in line with our strikes policy.
24. CONDITIONS OF CARRIAGE.
24.1 The customer is liable to the conditions of carriage set out by the removal company that they hire and are bound by the terms of the contract outlined by that removal company.
25.1 Any payments made to removal companies are not the liability of Movingboom Limited.
25.2 All payments made to removal companies are agreed with the removal company at the time of hire and agreed as part of the customer’s contract with the removal company.
25.3 Deposit payments for commission jobs are retained by Movingboom Limited in line with the “Cancellation Policy” outlined in these terms.
25.4 A flat rate is charged for lead sales. We accept no liability for the conversion of any leads by the removal partner..
25.5 All payments are processed via Paypal.
25.6 All orders are subject to VAT.
26. FEEDBACK RULES.
Feedback left by customers or companies must abide by the following rules:
26.1 All feedback must be honest and reflect the facts of the job that has been completed.
26.2 Customer feedback can only be completed by the removal company once the job is marked as complete.
26.3 Removal Company feedback can only be completed by the customer once the job is marked as complete.
26.4 No obscene language or insults will be tolerated in any feedback. Any use of obscene language or insults in feedback will result in instant account suspension.
27. STRIKE POLICY.
We operate a strike policy to ensure that we operate a platform that binds both customers and removal companies contractually when an offer is made and accepted.
Strikes are applied to the Removal Company in the following situation:
27.1 When a removal company make an offer the Company is contracted subject to customer acceptance.
27.2 When the customer accepts the offer the company & Customer are now contracted.
27.3 When the removal company fails to complete the job this is a Breach of contract.
28.STAGES OF STRIKE POLICY.
1 Strike = First Warning Email
2 Strikes = Second Warning Email
3 Strikes – Account Blocked
29. OUTCOME OF STRIKE POLICY.
29.1 If the removal company has failed to complete the job which they were contracted to complete, the following outcomes take effect:
29.2 Customer receives a refund of the deposit payment.
29.3 Removal Company is blocked (On Third Strike)
30. MOVING PARTNER ACCOUNT ON-HOLD - COMMISSION AVOIDANCE
30.1 Commencing 15-07-2017 any moving partner accounts placed on hold due to outside trading or commission avoidance, through requesting and sharing contact details, will be liable for a £50.00 account re-activation fee.
This is a standard rate based on an average commission charge. The account re-activation is based on commission losses incurred by Moovva.com through through the partners attempts to avoid commission. Partners Moving Accounts will remain on hold until the re-activation fee is paid via PayPal invoice.
31. LEAD PURCHASES
31.1 By purchasing this lead data, you agree to our terms and conditions. We are not liable for the conversion of any lead data. You are fully responsible for managing the data that we provide. You are not permitted to share the data that you purchase from us with any third parties, and must comply with Data Protection Laws to protect the customers details. We do not provide any refunds for leads purchased unless we can confirm that the customers contact details are invalid. Any refunds for leads with invalid contact details will be issued in line with our terms and conditions.
32. LEAD REFUNDS
32.1 If you purchase a removal lead from Movingboom Limited we guarantee that if the lead does not have one valid contact method, either a phone number or an email, then we will refund you for that lead. You must notify us within 24 hours of purchasing the lead and we will try to obtain an alternative contact number for you. If we are unable to provide an alternative method of contact for the customer within 4 hours of you notifying us of invalid customer details, we will issue a refund to you for the lead purchase. We accept no liability for leads that are not converted into sales after we have provide valid client contact details.
33. LEAD REBATES
33.1 We are offerring 25 free leads to new moving partners. Purchase is neccessary. To claim this offer the moving partner must purchase up to 25 leads to claim back 50% of the purchases. To claim a refund for 25 leads a total purchase of 50 leads is required. This offer can only be used once by each moving company and is eligible to new moving partners only. We reserve the right to refuse any partner access to this offer. This offer can be revoked at any time at our discretion. By purchasing and accepting this lead data, you agree to our terms and conditions. We are not liable for the conversion of any lead data. You are fully responsible for managing the data that we provide. You are not permitted to share the data that you purchase from us with any third parties, and must comply with Data Protection Laws to protect the customers details. We do not provide any refunds for leads purchased unless we can confirm that the customers contact details are invalid. Any refunds for leads with invalid contact details will be issued in line with our terms and conditions.
34. VAT REQUIREMENT FOR MOVING PARTNERS
Movingboom Ltd are VAT registered and all sales on our platform are liable to VAT. We apply VAT to all sales via our platform and expect all moving partners to charge VAT on the sales that they generate from our platform. All moving partners are required to confirm that they are VAT registered to use our system. All moving partners who quote on jobs eiher via our platform or direct to the customer, and win new contracts, are expected to charge VAT on the services that they provide. All Movingboom Ltd partners are liable to declare all VAT charged to customers acquired via Movingboom Ltd to HMRC. We accept no responsibility for VAT that is charged by our moving partners.
35. YOUR CONCERNS
If you have any concerns with anything on our site or any questions, please email us outlining these to firstname.lastname@example.org